When will I receive my package?
It usually takes 3-5 days to prepare the goods, and 7-10 days to deliver with the general logistics. Expedited logistics may take only 3-5 days to deliver.
How much are the shipping costs?
Free Shipping within the 48 Contiguous United States ONLY! We are not able to ship products to Hawaii, Alaska, Puerto Rico or the US Virgin Islands for Free. Please contact us for additional shipping fees. We will only ship to the address defined in your payment account. We are not able to ship to PO Boxes, APO/FPO, or international addresses.
Your order should be fulfilled within the delivery timeline specified in the product listing. There are many variables involved in determining exact shipping dates, and for this reason please notes that these shipping times are estimated, and not guaranteed. If a shipment, for whatever reason, falls out of the estimated shipping timeline we will notify you as soon as we are able using the email of record in your in your account. Please ensure that your account has an up to date and valid email address to receive these communications.
You should receive a tracking number once your order has been fulfilled and left the warehouse. This information will also be sent to your account email address
The shipping time and shipping service level will vary depending on which shipping method used for each product. Each product in our has a pre-ship processing time, which is the number of business days it will take for your order to be processed and prepared for shipment from the warehouse or distribution center. Because our products are from manufacturers from all over North America, the pre-ship processing time will vary according to the individual manufacturer’s policies and general practices. For example, some warehouses will stock items that can be shipped within 24 hours, while other distribution centers might require 1 to 2 weeks.
Actual delivery of your order will then take the following additional amount of time to arrive depending on how your package is being shipped.
For small parcel shipments: Depending on where you live in relation to the shipping warehouse, after the product leaves the warehouse or distribution center, you will receive your item between 1 and 6 business days for couriers and 1 to 10 business days for postal service.
For truck freight and truck freight additional services shipments: After your order has been shipped, the item will be delivered in 3 to 10 days. If the item is being delivered to a residential address, an appointment for a delivery time will be made upon the arrival of your order at the local terminal. For deliveries to a commercial address, no appointment will be made. However, if you anticipate that there will be no one to accept the delivery on delivery day, you can notify us to arrange an appointment.
For White Glove freight shipments: Since extra steps are taken to ensure that your order is delivered in tiptop condition, delivery will take from 1 to 4 weeks, not including the pre-ship processing time it takes for it to leave the warehouse or distribution center. Even though your order is handled as carefully as possible throughout transit, we still require that each White Glove order is inspected at the delivery agent before it is delivered to your door. You will be contacted by a delivery clerk to arrange a delivery time. Allow for a 2 to 5-hour block of time, Monday through Friday regular business hours; Saturday deliveries are made by special arrangement and are not always possible.
I’m in a hurry, can I rush my order?
Yes, we have priority to arrange your items if you need. But it is better to choose the expedited logistics before you place the order, so that your order can be delivered in time for your project.
Please don't hesitate to e-mail us with any questions you may have.