How long does it take to assemble a piece of Bestar furniture?
What do I do if I'm having assembly problems or have missing or damaged parts?
Do you have any tips for assembly?
How does the locking system work to keep the pieces together?
Can you give me some tips for problems I may be having with my drawers?
Can you give me some tips for problems I may be having with my doors?
What does your warranty cover?
What materials is your furniture made of? Bestar uses recycled hardwood and softwood materials which are environmentally friendly. These wood products are bonded together with resins using heat and pressure, creating durable boards for furniture. The boards are then covered with paper or melamine laminate. Bestar pioneered the use of melamine in RTA furniture. As a result, many of our products are covered with thermofused melamine, the industry standard for durability and resistance to scratches, stains and burns. What can I use to clean Bestar furniture? Use a soft, dry cloth for dusting. To clean heavy dirt, use a cloth dipped in a solution of mild detergent and water. Avoid leaving wet objects on the surface or using commercial chemical cleansers.
How long does it take to assemble a piece of Bestar furniture? Depending on the size and complexity of the piece, assembly can take from one to four or five hours. Although it takes some time, the instructions are easy to follow. Many customers find it personally rewarding to put together their own desk. Some retailers offer in-home assembly. Check with your local retailer for details.
What do I do if I'm having assembly problems or have missing or damaged parts? DO NOT RETURN THE FURNITURE TO THE STORE! THEY ARE NOT EQUIPPED TO HANDLE THESE TYPES OF PROBLEMS. Please call Bestar customer service at 1-888-823-7827. We can answer all your questions and send out missing or replacement parts almost immediately. Our hours are Monday to Thursday 8:30 A.M. to 8:30 P.M. EST, Friday 8:30 A.M. to 4:00 P.M. EST. and Saturday, 10:00 A.M. to 4:30 P.M. EST. Please have your instruction manual handy when you call. We want you to be satisfied and will do whatever it takes to make sure you are!
Do you have some tips for assembly? Yes, we do:
- Carefully read the assembly instructions before you begin.
- Before beginning, lay out all pieces including hardware on the floor and count them to be sure that nothing is missing or damaged.
- Enlist the help of another person to avoid risk to yourself or damage to the furniture.
- Do not push, pull or drag the furniture on the floor or carpet. This can loosen the fittings and damage the wood. Try to assemble the furniture as close to its place of use as possible. If you must move it, enlist the help of another person and lift it completely off the ground and carry it slowly into place.
How does the locking system work to keep the pieces together? The main assembly system, called a cam lock, is what locks the pieces of wood together. It is very important that you carefully follow the instructions for installing the cam locks. These instructions are in every instruction manual and are repeated below: A) You must use a flat head screwdriver to turn the cams
B) Turn cam to about two o'clock, but to make sure it's turned far enough, apply a bit of extra pressure.
Can you give me some tips for problems I may be having with my drawers? A) Make sure that you used the right screws on your metal runners.
B) Make sure that the screws are screwed in straight.
C) Make sure that the top panel of the drawer hasn't been put upside down
D) Make sure that you have adjusted the panels of the drawer as shown in the illustration.
Can you give me some tips for problems I may be having with my doors? A) As shown in the illustration, to adjust the doors, first loosen screws A and B, then turn one or the other and observe what the door does.
B) If you have different hinges (bent and straight) it is important to put them on the appropriate doors. If you have different plates that go with the hinges, it is also important to put them in the right place on the unit.
What does your warranty cover? Bestar products are warranted to the original purchaser against defects in material or workmanship in the furniture components for five years from the date of purchase. The word "defects," as used in this warranty refers to any imperfections which impair the use of the product. Bestar warranty is applicable in Canada and USA excluding Alaska, Hawaii and Puerto Rico.
For more information, click here to view our complete warranty policy.
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